How it works
Set up hand-over in three steps
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01
Set your alert words
Add the words that should always reach you, like “refund” or “complaint”.
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02
Choose how you're told
Email, push notification or text message.
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03
Step in when it matters
Read the summary, reply, and hand the chat back to Aira when you're done.
Hand-over
How hand-over works
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Your alert words
Add words like “refund” or “complaint”. Any message that mentions one comes straight to you, whatever Aira makes of it.
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Aira's own judgement
Aira also spots when a person needs to step in: a complaint, a refund, or someone asking for a human.
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The message, and why
Every alert shows the customer's message, and the email adds a short summary. In the Aira inbox you'll see why the chat was passed to you.
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Email, push or text
Choose how you're told. Alerts can reach you by email, push notification or text message.
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The customer hears back
Aira acknowledges the message, apologises and says a member of the team will follow up. It doesn't try to sort the problem out itself.
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Call-backs and spam
Call-back requests go on your To do list, and spam is filed away so it doesn't interrupt you.
You stay in control
Step in whenever you like
Take over
Take over a chat, then hand it back
Reply from the Aira inbox or straight from Instagram, WhatsApp or Messenger. Aira stays quiet on that conversation until you hand it back.
- Works with replies from the apps themselves
- Hand back from the Aira inbox
- Pause Aira on a whole account any time
Needs you
One list of what needs a person
Everything Aira passed to you sits in one place, with the reason it was raised.
- Alert words and AI judgement
- Call-backs alongside escalations
- Clear it as you go
FAQ
Hand-over questions
What counts as needing a person?
Complaints, refunds, anyone asking for a person, and anything matching your alert words. You can add your own.
How will I know?
By email, push notification or text message. Each alert shows the customer's message, and the email includes a short summary of the conversation.
What does the customer see?
Aira acknowledges their message, apologises, and tells them a member of the team will follow up shortly. It doesn't try to sort out the issue itself.
Can I turn Aira off for a while?
Yes. Pause Aira on any connected account, or take over a single conversation, whenever you like.
How much does it cost?
Aira is free for 14 days, with no card needed to start. For pricing after your trial, get in touch and we'll find the right plan for you.
Let Aira handle the routine. Keep the rest.
Set up in minutes. Free for 14 days, no card needed.
iPhone and Android apps coming soon